Evaluations of Nursing Care by the Patients in the Postoperative Period

EVALUATIONS OF NURSING CARE BY THE PATIENTS IN THE POSTOPERATIVE

PERIOD

ABSTRACT

Aim: The aim of this study was to evaluate nursing care of patients hospitalized

during the postoperative period.

Methods: This descriptive study was conducted with 526 patients who were

hospitalized in Surgical Clinics of a University Research Hospital in the province

of Erzurum between April 2013 and August 2014. Being collected with form of

descriptive characteristics and Nursing Care Assessment Inventory (NCAI), the

data were evaluated as number and percentage in categorical measurements and

mean and standard deviation in digital measurements.

Results: A statistically significant difference was found between the mean sco-

res of physiological factor according to the patients’ complication status, safety fa-

ctor according to gender, educational status and surgical experience, and the psy-

chosocial factor according to the educational status and surgical experience. Based

on educational status and surgical experience, a significant difference was found

between the NCAI total mean scores (p<0.05). In total, there was a significant dif-

ference between mean scores of NCAI according to the educational status and ope-

ration experience (p<0.05). There was a significant difference between all the subs-

cale mean scores and total mean scores according to the clinics where the patients

were receiving treatment (p<0.05). However, as a result of the advanced analysis,

it was determined that the difference between the mean scores of the subscale of

hygienic was not significant. Mean scores of NCAI were higher in patients in the

Thoracic Surgery Clinic in Safety and Physiological fields; and in the Plastic and

Reconstructive Surgical Clinic in Hygienic, Psychosocial fields and in total. (Tho-

racic Surgery safety 26.60±4.31, physiological 65.33±10.05; Plastic and Reconstru-

ctive Surgery hygienic 24.10±6.32, psychosocial 90.53±18.98, total 204.93±43.50)

Conclusion: In general, it could be asserted that patients are satisfied with the

nursing care. The level of satisfaction with nursing care differs among all mean

scores, except for the hygienic care factor, descriptive characteristics of the patients

and the clinics they receive care from.

Keywords: Nurse; Nursing Care; Patient Satisfaction.