Evaluation of prior consultations with family (primary care) physicians and satisfaction with family medicine services among patients assigned with yellow triage code in the Emergency Department

Background. Regardless of the level of healthcare facility to which patients present, the majority of their complaints can be managed within primary care settings. Objectives. This study aims to assess whether patients assigned a yellow triage code who were treated on an outpatient basis in the emergency department had previously consulted their family physicians. It also investigates reasons for not consulting family physicians and evaluates satisfaction with family medicine services. Material and methods. This prospective, cross-sectional study included 380 patients aged 18 and above who presented to the Yellow Area Polyclinic of Atat & uuml;rk University Hospital Emergency Department and met the inclusion criteria. The EUROPEP (European Patients Evaluate General/Family Practice) scale was administered to assess satisfaction with family medicine services. Results. A significant difference in marital status was observed between those who presented during and outside working hours (p = 0.040). Emergency visits during working hours were more frequent among patients with chronic diseases and those on continuous medication (p < 0.05). Although 95.5% of participants were aware of the family medicine system, most did not actively use communication channels. Higher awareness of family physicians' capabilities-associated with increased health literacy-was linked to a greater likelihood of utilizing family medicine services. Conclusions. Enhancing health literacy, particularly among individuals with lower education levels, could encourage more frequent and appropriate use of family medicine services. Expanding the scope of family medicine and implementing communication strategies to increase public trust may reduce unnecessary emergency department visits and improve satisfaction with primary care services.

Journal

FAMILY MEDICINE AND PRIMARY CARE REVIEW

Year

2025

Volume

27

Issue

4

Pages

410-418

ISSN

1734-3402

eISSN

2449-8580

DOI

10.5114/fmpcr.2025.156532

WoS UID

WOS:001653917800004