Article 2024 · 2 citations

Understanding Consumers' Switching Intention from e-Commerce to Social Commerce: A Mixed Methods Study

Celiker, Orhan, Ozen, Ustun, Bolen, Mehmet Cem

Abstract

As firms continue to use social media checkout and shopping integrations, and social media platforms become primary search engines for consumers, social commerce is slowly replacing traditional e-commerce. However, there is still a limited understanding of why consumers frequently switch between e-commerce and social commerce platforms during the process by which they discover and purchase a product. This study attempts to bridge this gap by investigating the switching behavior from traditional e-commerce to social commerce at the consumer level. By following a mixed-methods approach, this study develops and empirically validates a research model derived using the push-pull-mooring framework and the findings of the exploratory study. The test results showed that the proposed research model explains a large portion (0.607%) of the variance in consumers' switching intentions. Besides, social influence was also found to moderate the impact of push and pull factors on switching intention.

Keywords

Social commerce switching intention push pull mooring framework ONLINE PRODUCT PRESENTATION PERCEIVED RISK PURCHASE INTENTION USER ACCEPTANCE MODERATING ROLE ELECTRONIC COMMERCE DECISION-MAKING CUSTOMER SATISFACTION TECHNOLOGY ACCEPTANCE SOURCE CREDIBILITY

WoS Categories

Management

Citation

Journal: INTERNATIONAL JOURNAL OF INNOVATION AND TECHNOLOGY MANAGEMENT
Year: 2024
Volume: 21
Issue: 01
ISSN: 0219-8770
eISSN: 1793-6950
DOI: 10.1142/S0219877024500068
WoS UID: WOS:001080116800002

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